Frequently Asked Questions

Yes, our products are produced in Sydney, Australia.  

Greenline Australia is part of a global company, Greenline Global which has been creating these amazing products for 10 years. As we are a new company in Australia we have started with receiving part of the product which we use in our production from our global company and then we mix and package it here. Once we grow we will begin producing from scratch in Australia for Australia and Asia Pacific.  

We see this as the best way to get rid of toxins everywhere in the world. Our goal is to have licensees in every country working together to clean up all industries

Toxic Free or Non-Toxic means the product has no harmful chemicals/ingredients   

Toxin free or non-toxic products can do the job without having a negative impact that toxic products have on the environment, humans and animals.   

Plants and mineral based refers to the ingredients we use. The ingredients come only from plants and minerals that grow in nature and can then be returned into our natural environment doing no harm. These are the building blocks, of our formulations. This contrasts with fossil fuel-derived or petrochemical ingredients, which are non-renewable, and synthetic ingredients that are not found in nature.    

A 3rd party certifier is an independent organisation that has reviewed the manufacturing process of a product and has independently determined that the final product complies with specific standards for safety, quality or performance. This review typically includes comprehensive formulation/material reviews, testing and facility inspections. Most certified products bear the certifier’s mark on their packaging to help consumers and other buyers make educated purchasing decisions. By being certified by a 3rd party, this provides the evidence that there is honesty and transparency in the labelling of green and sustainable products. 

Global GreenTag is one of the world’s most robust, trusted and widely recognised ecolabels. They independently assure that every product is fitness tested and certified under one of their two leading certification programs that use world’s best scientific methods.   

Yes. By becoming GreenTag Certified we know our customers can feel secure in their choice and purchase of Greenline Australia Cleaning products.  

Through our GreenTag certification we have also earned the reputation and trust of thousands of buyers, hundreds of companies and numerous green building councils, certification bodies and governments around the world.  

Please refer to the product descriptions on our website for the recommended surfaces for each product.  Click here to view our products

Our products have been tested by Eurofins, an international group of laboratories that provide services to the pharmaceutical, food, environmental, agriscience, consumer products industries and government and they have provided us with this rating.   

Log (short for logarithm) reduction is a mathematical calculation that shows how effective a product is at reducing bacteria and germs from a surface by sanitising or cleaning. 

Our surface sanitiser and bathroom & shower cleaner have both been classified as 6 Log reduction which means the number of bacteria and germs after sanitising or cleaning is 1,000,000 times smaller.  

You can trust that our cleaning products works as sanitisers without alcohol as they have been tested by Eurofins laboratories and have been rated as a 6-log reduction as explained previously.  

This is referring to cutting boards. It won’t be considered sanitised on this surface, but all other areas it will. This is due to HACCP regulations. There is no problem for it to touch these cutting boards and the food, it just won’t be considered a sanitiser.

One of Greenline’s mission is to reduce the use of dangerous toxic chemicals globally. Therefore, we don’t use any harsh chemicals in our products.  

We avoid the following products;  

• CHLORINE BLEACH 
• AMMONIA 
• SODIUM LAURETH SULFATE (SLES) 
• SODIUM LAURYL SULFATE (SLS) 
• COCODIETHANOLAMIDE (CDE)  
• CHLOREOMETHYLISOTHIAZOLINONE (CMIT) 
• METHYISOTHISZOLINONE/MIT 

We would love to share more details on why we avoid these ingredients with you. So if you would like to please email us directly info@greenlineaustralia.com.au 

Yes, we do add Essential oils to our products to add a nice smell to the product and have a positive impact on your senses. We use Lavender, Eucalyptus and Rose Geranium essential oils. However, we do not add any synthetic fragrances as they usually contain several allergens.   

Yes, all our products are safe for pets, babies and adults.  

Yes, all our products are 100% safe to be used in food prep areas and some of the products have been HACCP approved. HACCP is a leading food science organisation specialising in the HAACP Food Safety Methodology and its applications within the food and non-food industries.   

Our products are a 100% vegan friendly and they are not tested on animals . 

The shelf life of all our products is 24 months.

Due to the shortage of Post Consumer Resin (PCR) materials globally, we are currently using bottles that are recyclable. Please ensure you place your bottles in the recycle bin to become PCR.

Our aim is to use up to 80% PCR material to prevent new plastic from being made, and our packaging can be disposed of, recycled and re-used. 

PCR Material is the recycled product of plastic waste created by consumers when recycling. When we are able, we will practice the maintenance of the closed-loop system, which is knowing where our materials come from and where they go to after use. 

For all our @home products please go to our online shop to place an order. For all commercial and industrial products please contact us directly either via our contact us form or by calling 02-9388-2323.  

Help is always available at any time. Please contact us directly via our contact us form or by call 02-9388-2323.   

We accept payment via MasterCard, Visa and American Express as well as via PayPal.   

We have aligned with Fastway couriers and deliver Australia wide. 

If you need to cancel your order, please contact us directly by calling 02-9388-2323 either before 2pm on the day you place your order, or before 2pm on the next business day (if order was placed after 2pm) and we will make every effort to cancel it before it is processed and shipped.

 Please contact us directly either via our contact us form or by calling 02-9388-2323. We will undertake a full review of the of the issue and a refund will be issued to you depending on the outcome of the review. 

We deliver Australia wide.

Shipping is free for orders over $100.00 

Delivery within NSW is a flat fee of $9.95 

Delivery to all other states is a flat fee of $19.95 

Orders are processed within 3 – 5 working days, and shipped from our warehouse in Sydney, NSW the next business day Monday through Friday.   

Please contact us directly either via our contact us form or by calling 02-9388-2323. We may require you to email us a photo of the damaged good/s and in most cases we will replace it.  

Please contact us directly either via our contact us form  or by calling 02-9388-2323.  

Please contact us directly either via our contact us form  or by calling 02-9388-2323.  

Please contact us directly either via our contact us form or by calling 02-9388-2323.